As a practice, the Doctors and staff try to offer all patients an efficient and comprehensive service. Any comments about the service we offer are welcome, and can be made to any member of the practice.
In the case of complaints, we have an established procedure, which needs to be followed, if we hope to achieve a satisfactory outcome.
A complaint can be made in person, in writing, or by telephone to the Practice Manager, who has an office in the St Catherines Surgery. It can be made by the patient concerned or by a relative or friend with the written consent of the patient.
Any correspondence relevant to a complaint is filed separately from the patients' medical notes.
Your complaint will be discussed and fully investigated by either a Doctor or the Practice Manager depending upon the nature of your complaint and you will be informed of the outcome within 14 working days. We would then ask you to contact the Practice Manager to confirm whether you are happy with the outcome. We would hope to reach a solution that was acceptable within 4 weeks of your initial complaint.
If you are dissatisfied with the outcome, you may contact Gloucestershire Health or the local Community Health Council, whose addresses are given below:
Gloucestershire Health Authority
Victoria Warehouse
The Docks
Gloucester
GL1 2EL
Gloucester Community Health Council
Ground Floor Unit 10
Pullman Court
Great Western Road
Gloucester
GL1 3ND
Courtesy and Respect
Staff always try to do their best and we would wish you to respect this. If you have a complaint about a member of staff, please contact the Practice Manager
Check Up Reminders
We will undertake to remind you when you are due for a check up regarding one of the following:
Smear Test
Asthma check
All childhood immunisations
Over 75 checks
Pre-school medical
Other Areas
The St.Pauls surgery is on the ground floor and is easily accessible from pedestrian entrance and car park. Newton Road surgery is also on the groundfloor and accessible from car park and drop off point.
