This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Proposed change to our Practice Computer System.

From August 2018, we will be changing and migrating to a new computer system. 'System One' is widely used in Gloucestershire both in general practice and in community services.

As we prepare for this major change we are unable to sign up patients for electronic access through 'Patient On-line Services'

GDPR Regulations

New Regulations come in to law on 25th May 2018, on how we manage your personal information.

Please see our Patient Privact Notice in the Further infromation link below.  This will help you understand how we manage and store your personal information.

Comments & Complaints

writingWe are happy to listen to ideas and suggestions that will help improve our service.

Writing to the practice manager or filling our online feedback form are possible ways of letting us have your comments.

Make a Complaint

St catherine's Surgery has a practice Complaints Procedure, which has been setup to deal with any comments and complaints about the services we provide.

It is very rare that the practice receives a complaint but occasionally you may feel the need to raise a matter that you are not happy with. Most problems can be sorted out at the time they arise with the person concerned. If your problem cannot be sorted out this way and you wish to make a complaint please telephone or write to the practice manager.

Please note that patient confidentiality is paramount and we are unable to discuss a patient’s treatment and or condition with anyone other than the patient unless the necessary “Third Party Consent Form” has been completed.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. 

Tel: 0345 015 4033 

Email: phso.enquiries@ombudsman.org.uk

Write: Millbank Tower, Millbank, London SW1P 4QP.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website