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GDPR Regulations

New Regulations come in to law on 25th May 2018, on how we manage your personal information.Please see our Patient Privacy Notice in the Further information link below.  This will help you understand how we manage and store your personal information.



When We Are Closed

closed_signThe surgery cover out of normal working Hours is provided by Gloucestershire Clinical Commissioning Group.

The out of hours service covers weekdays from 18:30 until 08:00, all weekends until 08:00 Monday and Bank Holidays.

If you are unwell out of surgery hours and need to talk to a doctor then either :-

  1. Phone the surgery and your call will be diverted to the Out of Hours answering service or
  2. Phone NHS 111 and that will put you through directly to the answering service of the Out of Hours Service
  3. Visit your local Pharmacy under the Minor Ailments Scheme

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

NHS 111 

In the case of urgent need when the practice is closed you can call NHS 111 to speak to a Health Advisor. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor at out of hours unless you genuinely cannot wait until the surgery re-opens.

Bank Holidays We Are Closed:

  • From 18:30 18th April 2019 to 08:00 23rd April 2019
  • From 18:30 3rd May 2019 to 08:00 7th May 2019
  • From 18:30 24th May 2019 to 08:00 28th May 2019
  • From 18:30 23rd August 2019 2019 to 08:00 27th August 2019
  • From 18:30 24th December 2019 to 08:00 27th December 2019

Training Afternoons

When the practice is closed for training, GP cover will be provided by one of the other GP practices in St Paul's Medical Centre. When you phone the practice the telephone system will divert you to our Telephone Triage Service.

When we are the covering practice the triage system still applies but the surgery is open. As we are the covering surgery, we have patients from 3 other surgeries coming in, it may be busy.



6TH March 2019

St Catherine’s Surgery

25th April 2019

St George’s Surgery

14th May 2019

Royal Well Surgery

19th June 2019

Portland Practice

12th September 2019

St Catherine’s Surgery

15th October 2019

St George’s Surgery

20th November 2019

Royal Well Surgery


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website