Proposed Changes to the Services Provided at the Health Living Centre
Proposed centralisation of services to St Catherine’s Surgery
As you will be aware St Catherine’s Surgery has historically provided services in two locations, one centrally in St Paul’s Medical Centre and another branch surgery in the Healthy Living Centre (HLC).
Due to growing pressures and in line with our commitment to act in the best interests of our patients, we have had to look at what we can continue to provide safely and efficiently.
The doctors and other staff providing services have come to the view that we could provide a better service to all our patients if we provide services from one site going forward; namely the main surgery, St Catherine’s, in St Paul’s Medical Centre.
Over the years we know that patients have used the services at both locations and we welcome all patients to come to St Catherine’s. Our proposal is that all the appointments with all the practice staff will be at the main surgery site going forward, providing more appointments at the central site.
We do recognise that for some patients travelling to St Paul’s Medical Centre is not convenient. NHS Gloucestershire Clinical Commissioning Group (the commissioner of primary care [GP] services in the county) is currently reviewing primary care service provision at Hesters Way HLC. They have been approached by a local Cheltenham GP practice with a view to offering services at this location if St Catherine’s application to close their services is approved.
We are asking a number of patients registered with the practice who use our services at the HLC your views on the proposal to relocate services. We would be grateful if you could complete the survey questionnaire attached to this letter and return it to either the main surgery in St Paul’s Medical Centre or to the HLC. The deadline for responses is Friday 6th April 2018
If you require further copies of the survey questionnaire these are available from reception at St Catherine’s Surgery and the HLC.
The doctors and staff thank you very much for your ongoing support for the practice.
Present Service provided at the HLC
The HLC is under a new provider GHAC. GHAC are an established NHS provider across Gloucester and Cheltenham. They presently provide the Choice + service, which provide additional GP services to practices and thus improves access for patients.
St Catherine’s Surgery provides a Branch Surgery from the HLC.
At the HLC we provide;
- Access to an experienced established Nursing Team
- A Nursing Team that consists of Practice Nurses and Healthcare Assistants
The present reception team will only be able to provide a ‘Meet and Greet’ reception function for our patients. The provision of registration, repeat prescriptions, appointment making and advice and information will be provided by the main reception team at St Catherine’s. The HLC telephone number for St Catherine’s patients will cease to operate and we therefore ask that patients phone 01242 215005.